Support for yourCoffee

Water in grounds container

There is water in the grounds container and the coffee grounds are very wet.

The brew unit filter is blocked.

The moving parts of the brew unit are lubricated.

Cleaning agents will damage the brew unit.

Clean the brew unit by hand under warm running water without using any washing-up liquid.

Clean the brew unit. Proceed as follows:

  • Remove the brew unit from the coffee machine.

  • Clean the brew unit by hand under warm running water without using cleaning agents.

  • Wipe any coffee residues from the filters with your fingers.

  • Wiping filters | Brew unit | CM xxx and CVA 7xxx coffee machine
  • One filter is located in the funnel. The other filter is to the left of the funnel, see figure.

  • Dry the funnel to prevent ground coffee sticking to it the next time a coffee is made.

  • Slide the brew unit back into the coffee machine.

Start the Degrease brew unit programme.

See the operating instructions for information on degreasing the brew unit.

The seal on the lower filter is damaged.

Check the seal by running your fingers around it.

The coffee grinder channel is blocked.

In order to remove coffee residues properly from the coffee grinder channel, vacuum out the ground coffee chute once a year with the vacuum cleaner attachment (included in the scope of delivery where applicable).

Vacuum cleaner attachment | Countertop coffee machine

Clean the ground coffee chute as follows:

  • Open the appliance door on the right-hand side of the coffee machine.

  • Remove the ground coffee drawer.

  • Vacuuming out | Ground coffee chute | Countertop coffee machine
  • Insert the vacuum cleaner attachment.

  • Use the suction tube of your vacuum cleaner to vacuum out the ground coffee chute.

  • Remove the vacuum cleaner attachment.

  • Replace the ground coffee drawer.

  • Close the coffee machine door.

If the fault persists, please contact us or book a repair appointment online.

For thorough and gentle cleaning of your coffee machine, we recommend Miele products which also care for your appliance at the same time.

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