The brew unit is blocked.
Clean and degrease the brew unit as follows:
Start the Degrease brew unit maintenance programme and follow the instructions on the display.
Open the appliance door.
Press and hold the button at the bottom of the handle of the brew unit (1).
Whilst doing so, turn the handle to the left (2).
Carefully pull the brew unit out of the coffee machine.
Wipe any coffee grounds off the filters (see arrows).
Dry the funnel to prevent ground coffee sticking to it the next time a coffee is made.
Clean the inside of the coffee machine.
Use your vacuum cleaner to remove dry coffee residues from the coffee machine.
Drop a cleaning tablet into the top of the brew unit (arrow).
Push the brew unit containing the cleaning tablet back into the coffee machine.
Press and hold the button at the bottom of the handle of the brew unit (1).
Whilst doing so, turn the handle to the right (2).
Close the appliance door.
Follow the further instructions given on the display.
The cleaning process is finished at the end of the rinsing cycle. You can now make drinks again.
If the fault persists, please contact us or book a repair appointment online.