Support for yourCoffee

No automatic cleaning and descaling

Automatic cleaning and descaling of the coffee machine are not performed even though the cleaning and descaling cartridges are full and the timer has been activated.

The coffee machine software does not detect the fill level of the water container correctly.

The water container must be at least half-filled with water for automatic cleaning and descaling to start.

Fill the water container with fresh, cold drinking water up to the max. mark.

The Maintenance timer and Appliance timer functions have been set to the same start time.

The coffee machine must be switched off for automatic cleaning and descaling.

The coffee machine will not perform automatic cleaning and descaling if the machine is also activated by the Appliance timer at the same time.

Set the Maintenance timer to a different time when the coffee machine is switched off for at least 4 hours. For this reason, it is best to set an evening start time or a regular time during the day when you are always out.

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