Support for yourCoffee

Level of liquid in cup varies

The coffee machine is filling cups with different volumes of liquid. When dispensing two drinks into 2 cups, the amount dispensed on the right and left is different.

The central spout is soiled.

Clean the central spout of the coffee machine.

Refer to the operating instructions for the exact procedure on how to clean the central spout of your coffee machine.

CM xxx (countertop coffee machine): The coffee machine is not on a level surface.

Position the coffee machine on a level surface.

CVA xxx (built-in coffee machine): The coffee machine is not installed level.

Align the coffee machine so that it is level.

If the fault persists, please contact us or book a repair appointment online.

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