Support for yourCoffee

Bean container empty (countertop machines)

Bean container empty appears on the coffee machine display even though there are still beans in the bean container (countertop machines).

There is a gap between the beans.

The bean container’s fill level sensors are very close together. Beans that are too large lead to gaps and the fill level sensors are then not sufficiently covered. The fill level sensors report that the bean container is empty.

Danger of injury on the moving grinder!

If you reach into the grinder or objects such as a spoon are left in the grinder and a grinding process is unintentionally started, you could be injured.

Do not reach into the bean system during grinding. Do not place any objects in the bean containers during grinding.

Switch off the coffee machine and disconnect the mains plug from the power supply before cleaning the bean system.

Move the beans. To do so, proceed as follows:

  • Disconnect the coffee machine from the mains.

  • To move the coffee beans, use a narrow spoon or similar to stir the beans in the containers.

Try using a different bean container.

If the problem occurs frequently, use a different bean type.

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